Process

Client Collaboration Process: From Consultation to Cultivation

At our high-tech glasshouse propagation nursery, we believe in fostering strong relationships with the growers by providing personalised attention and expert guidance throughout the entire process. Here's a glimpse into how we collaborate with our clients to meet their needs:

1. Initial Consultation:

Our process begins with an initial consultation, either in-person or virtually, where we listen carefully to our client's needs, preferences, and requirements.
During this meeting, we provide insights into our range of products and services, tailoring our offerings to align with the grower's specific goals and objectives.

2. Customised Proposal:

Based on the information gathered during the consultation, we develop a customised proposal outlining the recommended plant varieties, quantities, and delivery timelines.
Our experienced team works closely with the grower to address any questions or concerns, ensuring full transparency and clarity throughout the proposal process.

3. Collaboration and Planning:

Once the proposal is accepted, we collaborate closely with the grower to finalise project details and logistics, including scheduling, delivery arrangements, and any additional requirements.
Our dedicated account managers serve as a single point of contact for the client, facilitating clear communication and seamless coordination from start to finish.

4. Quality Assurance and Production:

With grower specifications in mind, our team begins the production process, carefully selecting seeds and rootstocks to meet the desired plant characteristics and quality standards.
Throughout production, we maintain strict quality assurance measures, conducting regular inspections and monitoring plant health to ensure optimal growth and performance.

5. Progress Updates and Communication:

We provide regular progress updates to the grower, keeping them informed of key milestones, production timelines, and any relevant developments.
Our open-door policy encourages ongoing communication and feedback, allowing us to address any concerns promptly and adapt to evolving grower needs.

6. Delivery and Planting:

Upon completion of production, we coordinate delivery according to the grower's schedule and project requirements.
Our experienced team ensures careful handling and transportation of plants, guaranteeing they arrive in pristine condition and ready for cultivation.

7. Post Delivery Support and Follow-Up:

Our commitment to grower satisfaction extends beyond delivery, with ongoing support and follow-up to ensure the successful establishment and maintenance of their plantings.
We remain accessible to address any post-delivery questions or concerns, providing guidance and expertise to help clients achieve their desired outcomes.

At our glasshouse propagation nursery, collaboration with our clients is at the heart of everything we do. By prioritising communication, customisation, and quality assurance throughout the sales process, we strive to exceed expectations and deliver exceptional results, every time.